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Frequently Asked Questions
Where can I find my account number?
Snohomish County PUD customers can find their account number two ways:
Customer Bill
- Upper right corner of the customer’s bill.
MySnoPUD Online Portal
- Top left corner of the Dashboard page.
- Manage Accounts by clicking View/Pay Bill from the menus along the top of the screen.
I’m a new Snohomish County PUD customer, why can’t the system find my account?
New SnoPUD customers should allow 7 business days to pass for the account information to upload into the server before placing an order on the SnoPUD Marketplace.
What instant rebates do I qualify for?
To be eligible for the PUD instant rebate on ENERGY STAR® certified Level 2 EV Chargers, you must be a current Snohomish County PUD residential electric customer.
To be eligible for the PUD instant rebate on thermostats, you must be a current Snohomish PUD residential electric customer with an existing electric primary heating source.
The chart below shows the rebated products, PUD instant rebate, and the limit per residential account.
| Product | PUD Instant Rebate | Limit (per residential account) |
| EV Charger | $200.00 | 1 |
| Smart Thermostats | $75.00 | 1 |
| Line Voltage Thermostats | $50.00 | 5 |
Can I place my order over the phone?
Yes, call the TechniArt customer service line between 9:00am and 5:00pm PST Monday-Friday at (253) 793-1142 and they will be able to assist with placing your marketplace order. To expedite this process, please have your account number and zip code handy.
What if I moved and my Snohomish PUD account number remained the same?
Please call the TechniArt customer service line between 9:00am and 5:00pm PST Monday-Friday at (253) 793-1142 and they will assist you.